FAQ: Common questions

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What does the error message "Connection .. was rejected because of license restriction" mean?

Why do I see a blank screen while remote PC is in full screen DOS mode?

Why the remote screen sometimes looks so ugly?

How can I speed up the program's performance?

How safe is Remote Computer Access to use?

I've found a bug in you program. How can I report it?

I don't find the answer. How to contact your support team?

 


What does the error message "Connection .. was rejected because of license restriction" mean?

 

It means that the program has found the fact of infringement of the license.

 

For example, the registration code allows you to use the program only on two different computers. Earlier you were connected to these computers using the Admin Module and now you are trying to connect to another computer. In that case the program shows the message about infringement of the license. Also such message may appear when the license has not been violated, but some hardware on the remote PC was changed. In this case you must reenter the registration code in the Admin Module (Menu/Help/Enter registration code). After that you will be able to connect another remote computer.

 

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Why do I see a blank screen while remote PC is in full screen DOS mode?

 

It happens because the current version of Remote Computer Access cannot work with full screen text modes. However you can press Alt+Enter combination to switch the remote computer to the windowed text mode.

 

Note: You can send keystrokes to the remote PC, only if you are working with the remote computer in Control mode.

 

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Why the remote screen sometimes looks so ugly?

 

Sometimes while viewing the remote screen, it may look ugly. It happens when you are using a color depth of 8 bit per pixel. In this case we recommend you to use the color depth of 16 bits per pixel or more. You can change the color depth in the system menu of the Remote Screen Window (press Ctrl+F12).

 

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How can I speed up the program's performance?

 

In case of a poor performance of Remote Computer Access while viewing of the remote screen, it is recommended (in order from most effective remedy to less effective):

 

On the Host site:

Use better video adapter (with more video memory) and latest video drivers.
Reduce color depth and screen resolution.
Remove wall-paper from the desktop.
Use "Security Level 1" option in the Host Configurator settings (note: this is not recommend when the high security of network connections is required).

 

On the Admin Module:

Use "auto" color depth in Remote Screen Window for LAN connections and "8 bit per pixel" for slow internet connections. Use the system menu (Ctrl+F12) to change Color palette.

 

Also we recommend to use 100 Mb and more network adapters to improve network performance.

 

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How safe is Remote Computer Access to use?

 

Remote Computer Access is a secure remote control program. It has a large number of security features that can be used to defend PC from unauthorized remote access. Here are some reasons Remote Computer Access is completely safe:

 

Access to the remote computer is restricted by password. A challenge-response authentication of connections is provided for prevention of unauthorized access to computers with the working Remote Computer Access Host program (the program uses digital signature algorithm RSA with a private key of 320 bit length).

 

Remote Computer Access works in encrypted mode. All data streams, including screenshots, keystrokes and mouse movement are encrypted by a symmetric, randomly generated key of 64 bit length that is given to both sides during the process of authentication.

 

IP-Filtering feature allows access to the Remote Computer Access Host only from specified IP addresses and subnets.

 

Master Key usage guarantees a safe storage of the Access Passwords for connection to the remote PCs on the computer with Remote Computer Access Admin (it uses strong encryption with 256-bit key).

 

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I've found a bug in you program. How can I report it?

 

Please send all requests/bug reports or comments/feature to us using Contact form. We will be very thankful for your requests.

 

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I don't find the answer. How to contact your support team?

 

The technical and customer support are managed by our R&D Department in Ukraine (GMT+2 Time Zone). Please be patient if there is some time difference with your current location.

For any technical questions, please contact us using Contact form.

 

When contacting support team please specify:

Remote Computer Access version and Windows version on the Admin and Host PCs.
The problem you faced and all other information that you think is related to the problem.
If you have problems with connection, please describe your network environment:

Where host and admin PCs are located (in the LAN or Internet), which type of IP addresses they have (private or public). Describe intermediate points located between PCs, such as proxys, routers, firewalls, etc.

 

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