FAQ: Program usage

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How to update all copies of program to the new version?

How can I send Ctrl-Alt-Del combination to the remote PC?

How can I hide the tray icon of the Host Module?

How to transfer files to or from a remote PC?

How to prevent a closing of Host Module?

How can I return from the "Full-Screen" mode to the "Windowed" mode?

How to determine which remote computer I'm controlling now?

How to copy the Remote Computer Access address book from one computer to another?

 


 

How to update all copies of program to the new version?

 

At first, you should download the newest version of software from our web site: www.remote-computer-access.com

After that you can install a new version of Remote Computer Access on your computer(s).

 

If you want to update Remote Computer Access on a different computer(s) in your LAN, the computer has to have an access to the installation package (via LAN for example). In this case you will be able to update Remote Computer Access on each PC separately by launching the installation program.

 

You will receive notifications about updates automatically, if you are a subscriber of our mail list or a registered user.

 

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How can I send Ctrl+Alt+Del combination to the remote PC?

 

You can send Ctrl+Alt+Del combination to the remote computer in "Control Mode" only. Also the Host Module must run as a system service on that remote PC. Press Ctrl+Alt+F12 or call the system menu of the Remote Screen Window and choose menu item "Send Keystroke > Ctrl-Alt-Del".

 

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How can I hide the tray icon of the Host Module?

 

Run the Host Configurator program from the Programs menu. Select "Launching" page and then select the "Hide tray icon" option.

 

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How to transfer files to or from a remote PC?

 

Current version of Remote Computer Access does not contain this feature, but we will include this feature into the new version of Remote Computer Access.

 

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How to prevent a closing of Host Module?

 

A tray menu of the Host Module contains the "Exit" command to close the Host Module. Actually the user of remote computer should not be able to shutdown the Host Module, because the network administrator needs to have a stable access to the remote computer at any time. It is recommended to hide the tray icon on each workstation. The administrator can do this using the Host Configurator program (see Launching tab).

 

The Host Configurator program also contains the "Close Host Module now" button, which allows you to close the Host Module when the tray icon is invisible. Therefore, you should protect this ability with a password; see the Security tab of Host Configurator.

 

For Windows NT/2000/XP/2003:

If you are using the Host Module as a simple application, the computer user will be able to shutdown it using the Task Manager. You should use the Host Module as a system service if you want to avoid this issue. Only users with administrator's privileges will be able to stop the service through the Service Manager.

 

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How can I return from the "Full-Screen" mode to the "Windowed" mode?

 

Use F12 key for switching between "Full-Screen" and "Windowed" modes. If you want to send the F12 key to a remote PC, use 'Send Keystroke / F12' entry from the system menu of the Remote Screen Window.

 

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How to determine which remote computer I'm controlling now?

 

In the "Windowed" display mode look at the title of Remote Screen window, you will see the remote computer's display name.

 

In the "Full-Screen" display mode, you should temporary switch to the "Windowed" mode (F12), and look at the title window.

 

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How to copy the Remote Computer Access address book from one computer to another?

 

The address book is stored in the apc-addressBook.ini file in the work folder of Remote Computer Access. You can simply copy this file to another computer.

 

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