Helpdesk and Remote Assistance

Remote Computer Access allows a support team to take over a remote desktop and quickly fix any problems on the user's computer. It is an optimal solution for troubleshooting computer problems remotely.

List of helpdesk task using Remote Computer Access software:

  • Supporting your customers and employees remotely in real-time
  • Troubleshooting of computer problems remotely
  • Logging into the customer's computers and fixing software-based problems right from your office

Remote Computer Access is a ready to use help desk solution.

Remote Computer Access software

Useful Features of Remote Computer Access

A user-friendly interface and a comfortable work environment are the most important criteria for our development team. We are trying to create software as easy-to-use as possible.

Remote Computer Access has many useful features:

  • Supports multiple connections at the same time
  • Different work modes: "view only" and "full control"
  • Different display modes: "windowed", "full screen", and "scaled"
  • Remote power management (remote shutdown, reboot, logoff, etc.)
  • Strong connection security
  • Runs as a service on the NT systems
  • Works through the firewalls and supports DHCP
  • Supports high screen resolutions and color depths
  • Uses a log file to log the events and solve connection problems

If you have any problem with the usability of Remote Computer Access, please let us know. We will improve the functionality for future versions.

Microsoft®, Windows®, Windows Vista, Microsoft® Office, Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation. Remote Access Software is independent from Microsoft Corporation and not affiliated with Microsoft in any manner.